Connections Administrator
Work in a supportive team environment; providing administrative support and managing the Connections and Major Developments team inbox.
Support three water connection and land development compliance applications from enquiry to completion
Busy role, managing a high-volume inbox
Based in Petone, close to the train station, shops and beach
This is a full-time position of 40 hours per week.
The salary range for this role is $66,954 to $94,524 (including KiwiSaver) depending on skills and experience.
The opportunity
We have an opportunity for a Connections Administrator to join our team. This role provides administrative, financial, customer service and coordination support to the Compliance and Major Developments Team. You will play a critical part in ensuring connection and land development compliance applications are monitored, processed efficiently, and customer communications are handled professionally, and financial processes are accurately managed. duties will include:
Managing and maintaining the Tiaki Wai Connections team inbox
Coordinating team and external party meetings, agendas and minute taking
Receiving, triaging and responding to customer enquiries and applications
Maintaining application tracking, workflow information and all records
Monitoring service levels, staff charging time recording and expenditure
Raising purchase orders, working with our finance teams to prepare customer invoices, track invoices through to payment receipt and following up outstanding invoices and payments within agreed timeframes
About you
To be successful in this role you will bring:
Experience in administration, customer service, coordination or business support role with the ability to manage high volume workloads
Strong financial administration skills, including experience in invoicing, purchase orders and payment processing
Excellent organisational skills with experience maintaining accurate records and report preparation
Experienced in using Microsoft Office and other business systems
Strong communication and relationship building skills with a customer focused approach
Benefits
At Tiaki Wai, our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities. We genuinely care about your safety and wellbeing.
Our benefits include:
Flexible working arrangements including up to 2 days working from home
Comprehensive wellbeing programme, including one paid wellbeing day annually
Formal and informal professional development opportunities
5 weeks annual leave accrual will be available following 2 years of continual service
For a full list of our employee benefits click here.
About us
Tiaki Wai is a council-owned organisation responsible for managing the delivery of drinking water, wastewater, and stormwater services across Hutt Valley, Porirua, and Wellington.
We manage public-owned extensive water infrastructure and oversee the delivery of safe and reliable services for our communities. We focus on long-term investment, asset management, maintenance, and delivering major infrastructure projects that support public health, environmental protection, and regional growth.
Water is a precious taonga. At Tiaki Wai, we put care into every drop and are guided by our values of Integrity, Care, and Leadership. We work directly with water consumers and in partnership with councils and mana whenua to deliver better water outcomes for current and future generations.
Applications close: Monday 9 November 2026
How to apply
To view a copy of the position description: click here
To apply for the role, click on the ‘apply’ button or visit the Tiaki Wai Careers site, if you are a Tiaki Wai employee please apply using your work email.
For further information, email: JoinUs@tiakiwai.co.nz
Applicants for safety sensitive roles will be required to undergo drug and alcohol testing prior to commencing employment with Tiaki Wai. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa.
- Department
- Strategy and Planning
- Role
- Land Development & Growth
- Location
- Petone Office
Petone Office
Staff benefits
1. Inclusive Culture: It is important to us that people love our culture. We embrace a workplace where diversity is celebrated, and inclusivity is at our core. Our team is united by passion, dedication, and a shared care for water and our community.
2. Safety and Support: We provide an Employee Assistance Scheme for crucial personal support, along with wellbeing and lifestyle education delivered through our Wellbe Team, ensuring you feel supported in and out of the workplace.
3. Health is Wealth: We prioritise your health with an annual voluntary health "warrant of fitness," immunisations, and flu vaccinations. Moreover, enjoy annual subsidised vision testing and contributions toward glasses to ensure clear vision.
4. Work-Life Balance: Where possible there is access to flexible work practices. And take advantage of our annual leave, reaching five weeks after three years of service, and 10 days sick leave from starting with us. In addition, take one paid day a year for your personal Wellbeing. We also offer parental leave and partner entitlements to support you during significant life moments.
5. Comprehensive Benefits: We have partnered with providers for discounted Southern Cross medical insurance, periodic vision and hearing tests, and eyewear subsidies. You can also access discounts at a range of retailers via Boost. Gain access to top-notch gear, machinery, PPE, and tools, fostering a safe work environment if you are “on the tools”. We also offer a staff referral bonus paid when a person is recruited for a senior front line position, and we may offer relocation support if you need to move into the district to work here.
6. Professional Growth: Grow your skills with a range of development opportunities. Boosting your personal and work career.
7. Community Connection: You can take one paid day a year to participate in voluntary work on a water-related activity. And maybe join our active Waiata group and be part of a community that works together, sings, and thrives together.
